You must operate a physical brick and mortar store or be an online retailer with an independent website. (Etsy stores, eBay, Amazon, selling at expos and/or trade shows. Selling via social media (Instagram, Facebook etc ) is not permitted.
We accept credit card payments that are supported by Stripe and/or PayPal. Payment is due before shipping. All orders will be shipped after clear payment.
All items purchased from Studio Katia are to be sold in their original packaging.
Minimum order is $100
Stamps, Stand-alone Dies, Stencils - minimum two per order/design.
Coordinating Dies - minimum one per order.
All embellishments are sold in packs of two.
Our system will notify your if you haven't met the required minimum.
If the product is not in stock, it will be displayed as 'backorder'. If the product is expected to arrive in 2-3 days we will hold your package until the product(s) arrive. If it's more than 5 days, we will fulfill your order and let you know when the 'backorder' item(s) are expected. Please use Notify Me option over at Studio Katia, to receive a one-time email when the product is back in stock. Additional shipping charges may apply.
Most orders are shipped within 2-3 business days after a clear payment. Buyers pays the actual shipping costs for all orders. Your order will be shipped with DHL or Canada Post/USPS. *
We do not accept returns. Please double check your items before submitting your order.
Making Changes to Orders:
We can make changes to your order ONLY IF the invoice was not issued. Once the invoice is issued NO CHANGES are accepted. Please double check your items before submitting your order. If you need to add something please submit a new order. If your first order hasn't left our warehouse, we will combine shipping for both orders.
Discrepancies or Damages:
Please report any discrepancies or damages products to firstname.lastname@example.org within 2 days of receipt. If you received a defective product we will replace this at no cost to you (Canada/USA only). If you are outside of Canada/USA you will receive a refund for the item.
We do not allow our products to be sold at a discounted price. You may offer occasional discount for up to 48 hours. NEW PRODUCTS CANNOT be discounted within the first 45 days of release.
We reserve the right to cancel your account if we find that you are in violation to any of these rules.
*All international packages will be marked as commercial merchandise at the value you paid for the items. You are responsible for any applicable duty or taxes that may be related to the delivery of your purchase.
Subject to change without notice.